Privacy Policy

1. Introduction

Welcome to QuasarStream Technologies ("we," "our," or "us"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our video streaming and conferencing services, including our website and applications.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you provide directly to us, including:

• Name, email address, and contact information
• Account credentials and profile information
• Payment and billing information
• Communication preferences
• Support and correspondence records

2.2 Technical Information

We automatically collect certain technical information when you use our services:

• IP addresses and device identifiers
• Browser type and operating system
• Usage patterns and service interactions
• Video and audio quality metrics
• Connection and performance data

2.3 Video and Audio Content

During video streaming and conferencing sessions, we may temporarily process:

• Audio and video streams for transmission
• Chat messages and file sharing
• Screen sharing content
• Recording data (when explicitly authorized)

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our video streaming and conferencing services
• Communication: To send you technical notices, updates, and support messages
• Personalization: To customize your experience and improve service quality
• Analytics: To analyze usage patterns and optimize performance
• Security: To protect against fraud, abuse, and security threats
• Legal Compliance: To comply with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information in the following circumstances:

4.1 Service Providers

We may share information with trusted third-party service providers who assist us in operating our services, including:

• Cloud hosting and infrastructure providers
• Payment processing services
• Analytics and monitoring tools
• Customer support platforms

4.2 Legal Requirements

We may disclose information when required by law, legal process, or to protect our rights and the safety of our users.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate technical and organizational measures to protect your information:

• Encryption of data in transit and at rest
• Secure authentication and access controls
• Regular security audits and monitoring
• Employee training on data protection
• Incident response procedures

6. Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this policy:

• Account Information: Retained while your account is active and for a reasonable period after closure
• Usage Data: Typically retained for 12-24 months for analytics and improvement purposes
• Video/Audio Content: Processed in real-time and not stored unless explicitly requested
• Recordings: Retained according to your settings and applicable laws

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your information in a portable format
• Restriction: Request restriction of processing activities
• Objection: Object to certain processing activities

To exercise these rights, please contact us using the information provided below.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by regulatory authorities
• Adequacy decisions by relevant data protection authorities
• Other lawful transfer mechanisms

9. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending you an email notification
• Providing in-app notifications

Your continued use of our services after any changes indicates your acceptance of the updated policy.

11. Contact Information